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InMoment Top Ranked for Strategy

Current offering & Strategy

It’s been one year since Forrester released “The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017,” which placed InMoment in the Leaders category. It’s safe to say that we are still on cloud nine about being designated the top ranked CX provider in strategy.

As our anniversary gift to you, we would like to give you a copy of this full report for free!

What you need to know about the Forrester Wave.

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What is Customer Feedback Management (CFM)?

Customer feedback management platforms can help CX professionals manage complexity by centralizing and automating essential VoC activities

How many categories are vendors scored on?

Vendors were evaluated across three categories, including strategy, current offering, and market presence.

What scale did Forrester use to evaluate the vendors?

Each criteria used a scale of 1–5, with 5 being the highest.

Where did InMoment score highest?

InMoment received the highest possible score in 10 of the Current Offering criteria, and achieved the top ranking for Strategy.

How influential is the Forrester Wave?

The Forrester Wave is one of the most respected and comprehensive authorities available on technology solutions.

How many CX vendors were evaluated?

Forrester Wave evaluated “10 providers that matter.”

People Meeting

Top Ranked in Strategy

InMoment is top ranked in Strategy. In determining rank on Strategy, Forrester examined each company’s ability to engage its clients in its strategy, design, and development process to ensure product enhancements are in line with client needs; how aligned each vendor’s product vision and roadmap are with Forrester’s CFM vision; and how well planned enhancements will allow a vendor to leap ahead of the market.

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People Meeting

Committed to Your CX Success

InMoment’s greatest strengths lie in both its people and its technology. According to Forrester, “Reference clients positively mention the responsiveness of their InMoment counterparts, InMoment’s professional services organization, and the vendor’s commitment to client success.”

We value the relationships we have with our clients, and use their feedback to help us innovate our technology, refine the support we provide, and deliver meaningful business value to our clients.

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