THE FORRESTER WAVE™: CUSTOMER FEEDBACK MANAGEMENT PLATFORMS, Q2 2017
We’re excited to announce that InMoment was placed in the Leaders category of “The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017” report, and designated by Forrester as the top ranked CX provider in Strategy.
Download a free copy of the Forrester Wave, and see for yourself how InMoment stacks up.
Customer feedback management platforms can help CX professionals manage complexity by centralizing and automating essential VoC activities
Vendors were evaluated across three categories, including strategy, current offering, and market presence.
Each criteria used a scale of 1–5, with 5 being the highest.
InMoment received the highest possible score in 10 of the Current Offering criteria, and achieved the top ranking for Strategy.
The Forrester Wave is one of the most respected and comprehensive authorities available on technology solutions.
Forrester Wave evaluated “10 providers that matter.”
InMoment is top ranked in Strategy. In determining rank on Strategy, Forrester examined each company’s ability to engage its clients in its strategy, design, and development process to ensure product enhancements are in line with client needs; how aligned each vendor’s product vision and roadmap are with Forrester’s CFM vision; and how well planned enhancements will allow a vendor to leap ahead of the market.Get Report
InMoment’s greatest strengths lie in both its people and its technology. According to Forrester, “Reference clients positively mention the responsiveness of their InMoment counterparts, InMoment’s professional services organization, and the vendor’s commitment to client success.”
We value the relationships we have with our clients, and use their feedback to help us innovate our technology, refine the support we provide, and deliver meaningful business value to our clients.Download Report