FORRESTER RESEARCH

How to Build the Right CX Strategy

Be honest: How well-defined is your customer experience (CX) strategy? If you have some room for improvement, you’re not alone.

 

In its recent report, “How to Build the Right CX Strategy,” Forrester, an independent research firm, gives CX professionals a strategic playbook that will help you research, craft, and revise a CX strategy that ensures, in the words of Forrester:

 

- Harmony across touchpoints

- Employees who know what to focus on

- Proactive improvement — not just reactive problem solving

 

Download a free copy and learn how to take your CX strategy to the next level!

 

(And by the way, Forrester just designated InMoment as the top ranked CX provider in Strategy in The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017 if you want to check out that report, too.)

Download a free copy now

“Every organization is delivering CX — regardless of whether it has defined its CX strategy yet.”

— Forrester